We have been listening to patient feedback on our appointment system and working hard, in collaboration with the Patient Participation Group, Staff and Partners to make improvements.
We have a number of available appointment types to choose from, anything with (o) means you can book these online!
These appointments are bookable on the day or can be booked in advance. They are face to face appointments with a GP. If you wish to have a chaperone present at your appointment, please let the clinician or receptionist know when you book. A clinician may also ask for a chaperone to be in your consultation. If an appropriate chaperone is not available at the time of an appointment, you will be booked the next available appointment.
These are generally bookable on the day only, you will speak to a GP and if they need to see you they will offer you an appointment for later the same day. Telephone triage appointments are only available in morning clinics. You will not be booked a call with a GP if you wish to extend a sick note or order repeat medication. You can do both of these things with the reception team.
Our practice nurses offer reviews for conditions such as Asthma, COPD, diabetes and hypertension. They also offer contraceptive clinics, smear clinics and child immunisations as well as travel vaccinations. The clinics with our practices nurses can book up quite quickly so book in plenty of time to ensure you get an appointment to suit you.
HCA's provide a number services such as ECG's dressings, suture and staple removal, ear syringing, lifestyle advice, health checks and Blood Pressure (BP) checks. These appointments can only be booked by staff at the practice and can book up quite quickly. To ensure you get the appointment you need please book ahead.
Nurse practitioners can deal with minor illnesses, they are prescribing nurses. Generally these appointments are bookable on the day only with a limited number available to pre-book on other days. For a list of illnesses our Nurse Practitioners can see please see below.
Calls can be booked to speak to a GP or a Nurse practitioner. These are generally bookable on the day only. We will not make calls to patients to order repeat medication or for an extension of a sick note. These queries should be dealt with at reception. You will also not be offered an appointment with a GP if these are telephone advice only. Please check with a receptionist if you are not sure.
If you feel that you need urgent medical attention but A&E or Urgent Care are not the most suitable option we may be able to offer you a Sit and Wait appointment with a GP. You will be asked what the emergency is, and given a time to attend the surgery. You cannot choose who you see or what time you attend. If the matter can be dealt with more effectively else where you will be signposted to the most relevant organisation.
Extended access appointments are now available as a shared service with other surgeries in the area, these are held at Prospect House. 121 Lower Street, Kettering, Northants, NN16 8DN. These are only bookable via reception. For further information see below. For further information please click here. Please note when attending an extended access appointment you need to use the door to the rear of the building (Entrance 2) by pressing the buzzer.
Our doctors and nurse practitioners can carry out home visits to patients who cannot get to the surgery. We would ask that you call before 11am to request as home visit. Calls made later in the day may be differed to the following day at the doctors discretion.
Our nurse practitioners have undertaken specialist training to be able to assess and diagnose acute new presenting problems.
The list below includes examples of what our nurse practitioner deals with on a day-to-day basis. If you are suffering from any of the following symptoms, then you could be offered an appointment with the nurse practitioner:
The nurse practitioner is also an independent prescriber and can prescribe for acute problems. However, she is not able to print and issue prescriptions for repeat or long-term medication.
The nurse practitioner will also arrange tests and investigations if they are required and may sometimes refer you to your Doctor.
Patients should arrive on time with ONE problem per 10 minute appointment. Babies under 6 months old will not be seen.
If you are housebound or too ill to attend surgery and think you may need a visit, please telephone your doctor's surgery as soon as possible before 11.00am.
Be prepared to give the receptionist details of your name, age, address, phone number, your usual doctor and the reason for your request. All this information remains confidential. The doctor will need these details to plan the most appropriate response to your problem and may well phone back for more details before leaving the surgery.
Home visits are not considered to be a routine service. The Doctor can deal with several patients at the surgery in the time it takes to visit one patient at home so please think carefully before requesting a home visit.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
If you require an extension of a sick note please speak to the reception team.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Patients who are unable to work for a long time and do require ongoing medical certification can request a repeat certificate by completing a request form available from reception or by printing Repeat sick note request and handing into reception. Please allow 5 working days before collection.
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