CONFIDENTIALITY
We ask you for personal information
so that you can receive appropriate care and treatment. This information is recorded
on computer. The practice is registered under the Data Protection Act. For the
effective functioning of a multi-disciplinary team it is necessary that information
about you may be shared between the practice team members.
COMMENTS,
SUGGESTIONS OR COMPLAINTS
Occasionally things do not go as
smoothly as we would like. This can often be due to matters beyond our control,
such as sudden emergencies. If you have a comment, suggestion or complaint please
discuss this with our manager or write to the practice in the first instance.
STAFF PROTECTION
A zero tolerance policy towards
violent, threatening and abusive behaviour is now in place throughout the NHS.
The staff in this practice have the right to work in an environment free from
such behaviour and everything will be done to protect that right. If you do not
respect the rights of our staff we may choose to inform the police and make arrangements
for you to be removed from our medical list.
FREEDOM OF INFORMATION – PUBLICATION
SCHEME
The Freedom of Information Act 2000
obliges the practice to produce a Publication Scheme. A Publication Scheme is
a guide to the ‘classes’ of information the practice intends to routinely
make available.
This scheme is available from reception. |
